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Privacy policy


Privacy Policy at


0) Preface


We believe that everyone has a right to privacy and security. Furthermore, we believe that every person on the planet has a fundamental right to fully own and control their own data.


1) General information


This Privacy Policy (hereinafter: Policy) describes which of your personal data we collect, how they are processed and for which purposes they are used, as well as your rights associated with your data.


NIVAS d.o.o., Štritofova 1, 10000 Zagreb, Croatia; (hereinafter: “Nivas”, “we”, “us” or “our”) processes personal data of users of its services and visitors to the website in accordance with the applicable regulations governing the protection of personal data (General Data Protection Regulation 2016/679).


We respect your privacy and process your personal data fairly and lawfully, solely on the basis of a valid legal ground, or according to your consent.


2) Ways and purposes of personal data processing



If you contact us with your inquiries, we will process the given data only to provide you with the requested information.

Personal data necessary to resolve a product complaint shall be kept for 12 months of the date of its receipt in accordance with the regulations governing consumer rights.


3) Personal data recipients


Nivas will forward your personal data to other recipients solely on the basis of legal obligation, i.e. a justified requirement made by an authorised public body (e.g. courts).

If necessary, personal data will also be forwarded to trusted partners (data processing executives) for the purpose of providing user support, information system maintenance, market research or similar needs, with mandatory application of confidentiality and data protection measures.


4) Personal data protection

Collected personal data is processed with mandatory application of appropriate legal, technical, and organizational security measures to prevent any unauthorized data processing. Access to your personal data is limited to the employees who need it to provide our services. We continually educate our employees about the importance of data confidentiality and the protection of privacy and your data. We collect only the data necessary for the processing in question and we do not keep them longer than it is necessary, i.e. determined by legislation.


5) Your rights

At any time, you can request information about processing of your personal data and request to exercise the following rights:

  • access to data related to you
  • correction or addition of your personal data to always keep them accurate
  • deletion of personal data (if there are no justified reasons for data retention)
  • limitation of personal data processing, e.g. when you complain about the accuracy of personal data, and until we verify their accuracy
  • withdrawal of consent for data processing (e.g. for receiving promotional messages)

If you believe that any of your rights have been violated, you may file a complaint with the Croatian Personal Data Protection Agency.


6) Personal data protection contact

Requests, complaints or inquiries regarding processing and protection of personal data can be sent to the e-mail address

In accordance with the applicable legislation governing the protection of personal data, every request / inquiry shall be resolved as soon as possible and at the latest within 30 days of its receipt.

When you contact us and establish these requirements, we will invest reasonable efforts to confirm your identity and prevent unauthorized processing of your personal data.


Contact person for Privacy Policy

NIVAS d.o.o.

Štritofova 1, 10000 Zagreb, Croatia

Tel: +385 1 2320 541

Fax: +385 1 2320 540


In the case this Policy changes, we will notify you on this page and update the date of its last modification.

This Policy has last been modified on May 25, 2018.




Terms of use of the website contents at

Below are the rules and terms under which you can use the content of the website Please get acquainted with them before you start using the website content. In this way we will avoid any possible misunderstandings and consequences arising therefrom.

The website (hereinafter: the Nivas website) was launched and is edited by Nivas d.o.o. (hereinafter: “Nivas”, “we”, “us” or “our”).

With the first use of the Nivas website, it is considered that you are fully familiar with these Terms, that you understand and accept them. If you do not agree with them, please do not access the website and do not use its contents. In case of any questions or ambiguities regarding the Terms of Use, please contact us at

For certain reasons, we can change the Terms of Use as well as the appearance and contents of the Nivas website, so we ask you to occasionally review them to become familiar with possible changes. We consider that your further use of the Nivas website represents your compliance to all possible changes.



Nivas may use so-called cookies - a set of data that serves as your anonymous individual identifier, in a way that the website sends it to your browser and stores it on your computer. Our cookies are used to enable all website features and provide a better user experience, not to intrude your privacy.

When accessing a website, cookies identify search parameters, but not the users themselves. Cookies cannot detect the user's personal identity. Nivas can collect information by using “pixel tags”, “network signals”, “empty GIFs” or similar means (jointly referred to as “pixel tags”), which make it possible to know when a particular user visits the website.

Nivas uses third-party cookies to obtain statistical information about visits to the website and about the way in which the website is used. Data collected includes user IP address, information on the browser, language and operating system, and other standard statistical data that is collected and analysed solely in anonymous and mass form.

If you do not agree to their use, you can easily delete (or prevent) cookies on your computer using your browser settings. Find more information on cookies at

Since the purpose of cookies is to improve and enable a better user experience when using our website and its processes in the full range of their functionality, please note that by preventing or deleting cookies, you can disable the functionality of the website features or cause a different look and feel in your browser.


The website monitors statistical page views solely for the purpose of obtaining the necessary information on the attractiveness and effectiveness of its websites and uses a third-party service called Google Analytics. Detailed third-party information concerning this service, and the user’s ability to regulate cookie settings that are necessary for it, are available at:

In order to provide you with a better user experience and to efficiently plan future marketing campaigns and the publication of content that is adapted to your interests, we use the Google Analytics Demographics and Interest Reporting tool that collects information on user gender, age, and interests.

We do everything we can to ensure that all redirections from our websites guide you and / or your child to websites of high-quality content in the sense that it does not encourage negativity. However, websites and web addresses change rapidly and we cannot always warrant for the content of every address that we redirect you to.



Whether you are a registered user or not, the use of materials and contents on the Nivas website is for personal use only.


  • publishing, sending, uploading, and / or exchanging content that violates applicable regulations of the domain for which the Nivas website is registered, including inaccurate, insulting, threatening, abusive, vulgar, racist and other content that inspires hatred on any ground, as well as content that violates copyright and other intellectual property rights, unlawfully discloses data that represents a business or other secret, personal data of a third party, or that violates personality rights of a third party;
  • publishing, sending, uploading and / or exchanging content that violates children's rights, the right to privacy of other users and third parties;
  • express or covert advertising of any other product or service that is not under the Nivas brand;
  • using the content and functionality of the Nivas website in a manner that may cause damage to us, other users, our partners or any other third party;
  • misrepresenting with the purpose of threatening, manipulating, defrauding or misleading us, other users or third parties;
  • publishing, sending, uploading, or exchanging unwanted content to users or third parties without their prior consent or request, including sending the same or very similar content multiple times (spamming), chain letters, pyramid schemes, etc .;
  • causing any disruption or disablement of the use of the Nivas website for other users;
  • consciously publishing, sending, uploading, and / or exchanging content containing computer viruses, worms, computer codes, files, and programs that may result in interference, restriction or destruction of any computer program or any computer and other equipment;
  • unauthorized collecting, storing, transferring and using any personal data of the Nivas website users;
  • using any content or part thereof for commercial purposes, without a prior written approval.

By using the Nivas website content (eg. blog), you agree that our editorial board supervises whether the content you submit, post, upload or exchange is in accordance with the Terms of Use and the applicable regulations. However, we do not review nor process user content prior to its publishing. Since our monitoring is not systematic, we do not warrant that the content that appears on the Nivas website will be true, that is, permitted within the scope of these Terms of Use or available, nor do we warrant for the origin of such content.

We invite you to let us know if you encounter content that is contrary to these Terms of Use when using the Nivas website. We made it easier for you, so that you can directly at any time.

If we find that the material that the user submits, releases, or uploads is contrary to the Terms of Use and the applicable regulations, our editorial board reserves the right to refuse to publish, modify or remove such material without prior approval or notice. We are not liable for any damage, direct or indirect, that would have been caused by such a procedure to any user or third party.

Regardless of the fact that we have the right to monitor the content, you personally are solely responsible for the content you post, upload or exchange on the Nivas website. By using the Nivas website content, you agree that, to the extent permitted by the applicable legal regulations, Nivas is not liable for any proceedings or omissions in the publication, upload or exchange of such content and its possible consequences nor is it responsible for the damage caused to other users or third parties due to the publication of such content.

In the event of non-compliance with the terms and conditions contained in the Terms of Use, all users and third parties will be subject to appropriate legal consequence and shall be liable for the damage they caused us, other users or third parties by inadmissible activities or disclosure, i.e. the upload of prohibited content.


On the Nivas website we allow you to use different contents and functionalities. The contents are created by us, our associates and partners.

We will invest reasonable efforts to ensure that the Nivas website and all of its features and functionalities are available to you at any time, in accordance with these Terms of Use.

The publication of your content on the Nivas website does not mean they represent our attitudes, opinions, that is recommendations, nor that we agree with them or support them in any way.


Contents on the Nivas website are protected by copyright (e.g. texts, photos, drawings) and other intellectual property rights (logos, trademarks, etc.) Every user of the Nivas website is personally responsible for respecting other users’ copyrights and other intellectual property rights related to the content available on the Nivas website. Therefore, please be familiar with the content of this section to fully respect other people’s intellectual property rights. In case of any ambiguities or misunderstandings, please contact us at  As users, you can use contents protected by intellectual property rights only for personal, non-commercial purposes.


  • using the content of the Nivas website for commercial purposes, including its download, reproduction, rent, distribution, publishing, public display and presentation without a prior written approval of Nivas;
  • using the content of the Nivas website for the purpose of promoting or advertising any product or service without a prior written approval of Nivas;
  • using the content of the Nivas website for the purpose of selling any product or service without a prior written approval of Nivas;
  • modifying, translating, customizing or any other processing of such content for commercial purposes without a prior written approval of Nivas.

We are committed to investigate any claim related to the violation from this section without delay, especially if it requires removing certain content from the Nivas website. In that case, we expect maximum cooperation from users to determine the facts. If we find that the reported procedure is contrary to the Terms of Use, but also in other cases where we consider this to be appropriate, we will remove such content from the Nivas website without prior notice.

By using the Nivas website you acknowledge that it contains names, images, photographs, logos, graphs and other content that is protected by various intellectual property rights held by Nivas or third parties. Regardless of your use of the Nivas website, you do not acquire the right (license) to use any original work of authorship, trademark, service mark, design, patent or any other right the holder of which is Nivas or a third party.


Updated on 23 May 2018


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